21. How do I know LifeLock’s system won’t be hacked by criminals or employees of LifeLock?
LifeLock is certified ISO 27001. This is the most stringent security certification within the industry and LifeLock was the first company in the identity theft prevention field to achieve this status. LifeLock has taken every measure possible to keep information secure. Nevertheless, as a client of LifeLock, you are still covered by our guarantee.
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22. Can I enroll other family members later?
Yes, call client services to enroll them.
23. Can I obtain my credit score through your service?
While receiving one free credit report from each bureau each year is part of the standard LifeLock service, your credit score is not included. By law, you are allowed one free credit score a year but you would have to initiate the request through the bureaus yourself. If you wish to obtain additional credit reports, those too would need to be obtained directly from the bureaus.
24. Are there any plans for LifeLock to go public?
LifeLock is a private company and at this time has no plans to go public.
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25. How long has your company been in existence?
While the LifeLock system has been in testing and development for more than three years, the company first started selling its services in April 2005.
26. How many customers do you have?
We are growing very quickly. As of September, 2007, we have more than 300,000 individual clients.
27. Who backs up LifeLock financially?
LifeLock is funded by private equity investment and venture funds.
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28. How long does it take to obtain my credit reports?
The credit bureaus have been getting a substantial amount of fraud alert requests and may take up to 4-6 weeks for you to receive your report. Although you may not have received your credit report, you are still covered by LifeLock from the time you signed up.
29. Does LifeLock cover my business as well as my personal credit?
LifeLock can only cover individuals with Social Security numbers.
30. Who calls me to let me know that someone is attempting to obtain credit in my name?
It will be the creditor who is determining whether to issue a line of credit.
