41. What is the process if my information is taken while a customer?
You should contact LifeLock immediately. We and our expert partners will take care of the rest.
42. Where does the $1 million come from that covers the guarantee?
Our service guarantee is funded through funds in reserve accounts, coupled with insurance coverage from one of the highest rated insurers in the nation.
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43. Can LifeLock stop someone from removing money from my bank account?
No, but the LifeLock guarantee will replace any funds the bank doesn’t.
44. If credit card companies will pay me back for anything criminals use, what does LifeLock do?
While most credit cards will pay back items purchased by someone else once the card is reported stolen, there is still small print and a time period where everything must be reported. In any case, the LifeLock guarantee is intended to protect your credit and new cards and or bank accounts that could be issued.
45. If I lost my wallet and someone used my credit cards and drained my bank account, what would LifeLock do?
After you let the bank and credit card companies know your wallet is no longer in your possession and they do what they can, LifeLock will reimburse you for the rest of your losses. LifeLock can also hire professionals to work on your behalf to oversee the process so you are not out any time.
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46. Is it true that I need to sign a power of attorney with LifeLock?
No. The power of attorney we require is ONLY IF YOUR ID is compromised and we need to act on your behalf in instituting our $1 million service guarantee. Additionally, the power of attorney we require at that point is very limited and only allows us to work on your behalf regarding issues surrounding your identity. You may revoke this at any time.
47. Is there anyone else that does what LifeLock does?
There are companies similar but no one has the experience, process or expertise. No other company provides a $1 million dollar service guarantee.
48. If I shred papers and check my credit reports, will I be protected?
Shredding personal papers is a great step to protect your identity, but you must understand that your information is everywhere. Your doctor, dentist, your college, your bank and your health club are examples of places your personal information is stored.
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49. What would you consider to be the two or three most important things a consumer can do to protect his/her privacy?
1. Set fraud alerts! They expire every 90 days, so you will need to continually renew them yourself or sign-up for LifeLock (http://www.llcode.com/link/mylife.php) at $10 per month and we not only request that the alerts be renewed, we stop most pre-approved credit card offers and junk mail, and we back it up with a $1 million service guarantee.
2. Check your credit report every three to four months to look for fraudulent activity.
3. Shred your mail and unneeded personal information.
50. Does LifeLock monitor credit cards?
No, credit card companies do a fine job monitoring their own cards. LifeLock helps provide protection against someone applying for new credit cards in your name.
